Our Policies

Clarity and trust are at the core of our promise to you. Here you'll find detailed information about our practices to ensure a transparent and secure experience with AURORA.

Return & Refund Policy

We stand behind the quality of our gemstones. If you are not completely satisfied with your purchase, you may request a refund within 14 days from the date you receive your parcel.

  • To be eligible for a return, the item must be in its original, unused, and undamaged condition, with all original packaging and certificates.
  • To initiate a return, please contact our customer support with your order number and reason for the return.
  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Shipping & Delivery

To ensure a smooth and successful delivery, please provide accurate and complete shipping information during checkout. We require the following details for all shipments:

  • Your Full Name: As it appears on your official identification.
  • A Valid Phone Number: For courier communication purposes.
  • A Correct Email Address: For order confirmation and tracking updates.
  • Your Full and Correct Address: Including street name, house/apartment number, city, state/province, and country.
  • Postal / ZIP Code: The correct code for your delivery area.

We are not responsible for delays or non-delivery caused by incorrect or incomplete information.

Payment Information

We offer secure and straightforward payment options. We currently accept payments through the following methods:

  • Direct Bank Transfer
  • Wise (formerly TransferWise)

Detailed payment instructions will be provided at the checkout page and in your order confirmation email.

Privacy & Data Security

Your privacy is paramount to us. By creating an account or making a purchase, you entrust us with your information, and we take that responsibility seriously.

  • Membership: You can create an account on our website using your email address to track orders and manage your information.
  • Data Protection: We use industry-standard security practices and technologies to protect your personal and payment data from unauthorized access.
  • User Responsibility: While we implement robust security measures, no system is entirely risk-free. We strongly recommend using a unique and strong password for your account and practicing safe browsing habits to protect your data.